Refund Policy

Net Speed Cloud · Zero Byte Software Solutions

Effective date: July 10, 2026

We want you to be completely satisfied with Net Speed Cloud Pro. This policy outlines when and how you can request a refund. We keep it fair, transparent, and hassle-free.

Full Refund Eligible

Within 7 days of your first purchase if you haven't used Pro features extensively

Not Eligible

After 7 days, on renewal charges, or after extensive use of Pro-only features

Our Refund Commitment

Net Speed Cloud Pro is billed as an annual subscription at $19.99/year. We offer a 7-day money-back guarantee on your first subscription payment. If you are not satisfied for any reason, contact us within 7 days of your purchase date and we will issue a full refund — no questions asked.

Refunds are processed back to your original payment method via Stripe within 5–10 business days, depending on your bank or card issuer.

Eligibility Criteria

You ARE eligible for a refund if:

You request a refund within 7 days of your initial Pro subscription purchase
This is your first Pro subscription (not a renewal)
You have not exported large volumes of data or made extensive use of Pro-only features
Your account is in good standing (no Terms violations)

You are NOT eligible for a refund if:

More than 7 days have passed since purchase
The charge is an auto-renewal of an existing subscription
You have already received a refund for a previous Net Speed Cloud subscription
Your account was suspended for violating our Terms of Service
The request is for a partial period (we do not prorate unused subscription time)

How to Request a Refund

Requesting a refund is simple. Follow these steps:

Send an email to shahedbddev@gmail.com with the subject line "Refund Request — Net Speed Cloud".

Include your account details

Provide the email address registered to your account and the approximate date of purchase. A receipt from Stripe is helpful but not required.

We review and respond

We will review your request and respond within 1–2 business days. If approved, the refund is issued via Stripe immediately.

Refund arrives in your account

Stripe processes the refund to your original payment method. Depending on your bank, funds appear within 5–10 business days.

Email (Preferred)

shahedbddev@gmail.com

+880 1674 411603

@shahed71bd

Renewals & Cancellations

Your Pro subscription renews automatically each year. To avoid being charged for the next period:

Cancel at least 24 hours before your renewal date via the Subscription page
After cancellation, Pro access continues until the end of your current paid period
You will receive an email reminder 7 days before each renewal

Renewal charges are not eligible for refunds unless there was a billing error on our part. If you believe you were charged in error, contact us immediately.

Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank. We are responsive and will resolve legitimate issues quickly.

Initiating a fraudulent chargeback may result in immediate account suspension and being banned from future use of Net Speed Cloud.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Effective date. For significant changes, registered users will be notified by email. The policy in effect at the time of your purchase applies to that transaction.